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Step 1 – Integrate Social into your Business Processes (episode 1)
The first step in the Ten Easy Steps… is probably the most important of them all. People will not collaborate at work spontaneously. They need to have a mission to work together on. In most...
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Step 1 – Integrate Social into your Business Processes (episode 2) – Customer...
In episode 1 of our Social Business journey we looked at how we might practically socialize a sales team. In this entry we’re looking at how a customer service organization might socialize its...
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10 Easy Steps to Social Business – Step 2: Customize
The need to customize your social business environment is equivalent to moving your belongings into a new house and making it your own. We’re not truly comfortable in our home if it doesn’t express...
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10 Easy Steps to Social Business – Step 3: Set Governance Policies
An organization’s social media policy defines how your employees use and interact with social media channels such as LinkedIn, Twitter, Facebook and so on. As such, as well as laying down the law in...
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10 Easy Steps to Social Business, Steps 1-3 Infographic and roundup
If you have been following my series, 10 Easy Steps to Social Business, so far then hopefully you’ve gained an understanding of: Embedding social techniques into your business processes with some...
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Respond to a Tender using Activities
Responding to a Tender, or similar Request for Proposal, is often a daunting task. It’s a classic situation where multiple copies of a file fly around between the different contributors, each one...
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10 Easy Steps to Social Business – Step 4: Hire Social People
It’s one thing to inject your social business platform with a big push of enthusiasm for your social business evangelist. It’s a completely different proposition three, six, nine and twelve months down...
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10 Easy Steps to Social Business – Step 7: Communicate the Plan
In step 7 of the 10 Easy Steps to Social Business we focus on how to get other people to take up your plan. So far you have been in control of the action but now that you have a thriving social...
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10 Easy Steps to Social Business – Step 8: Motivate and Engage
Developing a social collaboration system in your organization is a marathon, not a sprint. You have to realize that you need to pace yourself – you need to know when the pace needs to get picked up...
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10 Easy Steps to Social Business – Step 9: Reverse Mentor your Leaders
Douglas Adams Reverse Mentoring is not some hairbrained scheme dreamt up by some new-age management gurus, in fact Jack Welsh as CEO of General Electric proposed reverse mentoring of the executives in...
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10 Easy Steps to Social Business – Step 10: Show the Metrics of Value
How do you improve something? Draw a graph. If you want to see how well you are doing, how something is improving or how far you have moved, put it in a graph. A picture tells a thousand words and so...
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Social Connections IV: My PoV
Stuart McIntyre & Luis Suarez I have found through my professional life that there are broadly two types of experts. The first type say a lot but don’t actually practice what they preach. The...
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The Social Business Equation for Success
Consider the following equation: (desire to be social) x (social collaboration platform) = (explicit knowledge) + (business intelligence) The equation above is simple enough for anyone in business to...
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The last post for 2012
It might seem a little early to be hanging up my blogging tools for the year, but I feel a recharge of my batteries is needed. Thank you again to everyone who gave me feedback and encouragement in my...
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Your Social Business New Year Resolutions
We all know the pitfalls of New Year Resolutions. You can usually guarantee that that gym membership will be unused by February and that the old chocolate habit will be back the first time you need...
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Is culture slowly killing your organization?
If change is happening on the outside quicker than it is happening on the inside of your organization, the end is in sight. – Jack Welsh. The wrong kind of culture could kill your organisation Let’s...
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Bring Social to your Business Processes
In January 2011 I attended Lotusphere and witnessed IBM’s entry in to the Social Business arena. It was a seminal moment for me, having been involved in IBM collaboration solutions for nearly 20 years....
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Infographic: Something for Community Manager Appreciation Day
…sorry it’s a bit late… Filed under: Menu 2 Tagged: Infographics, Menu 2
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The Path to Social Business
The path to becoming a social business, one which has a more engaged workforce, customer-base and supply chain, is one which ultimately leads to greater business success. What components, however, do...
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IBM Connect Soccer Saturday – Social Soccer
On the Saturday before IBM Connect kicked off some of the community staged a soccer match where the United Nations of IBM Connect came together to play the Beautiful Game. I’ll let you decide how...
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How can we create Predictive Knowledge?
Lew Platt, HP. “If only HP knew what HP knows, we’d be three times more productive.” Much is discussed these days about Big Data and the role of Predictive Analytics to help create better business...
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Using Activities to Restructure and Manage a Project
Earlier today I was preparing a project for handover to a colleague. Although we have a documented process we follow for the work, it is in the form of a Word document and can be difficult to track...
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Socialize your Shared Folders with Notes 9.0 Social Edition and IBM...
To mark the launch of IBM Notes 9.0 Social Edition I wanted to show how the combination of Notes and Connections provides a flexible solution to sharing folders of information whilst making you and...
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The (Social) Network Is Your Company
John Gage, the 21st employee of Sun Microsystems coined the now famous phrase: “The Network is the Computer” which became a prominent feature on the Sun Microsystems’ logo and motto. More than that it...
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Build your Collective Corporate Intelligence with Social Business
There are two types of knowledge: explicit and implicit. Explicit knowledge is held in data in physical and electronic form. To access it you need systems which can sort, search and sift the data. More...
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3 Lessons Learned from Social Business Adoption Projects
Using a structured adoption approach is one way to give your social business project the best chances of success. What’s often not discussed in such frameworks are some of the more down-to-earth...
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Warming Up for your Social Business Marathon – Vision
In my last posting I described three lessons learned from the implementation of social business projects. The third of these was to have energy and to plan for a marathon stint. At the end of that post...
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Pacing your Social Business Adoption–Early Adopter Growth Plan
One of the keys to getting your social business project to hold and for the people using it to find value from it is by making it relevant to the work everyone does on a daily basis. It’s important to...
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Building Communities & Content–The First Half of your Social Business Marathon
We are reaching the half way point in our social business marathon. To get past that milestone we need to start building communities and content that our users will interact with. The concept of a...
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Social Business Marathon: Start Adapting Processes
If you have been following my series on the Social Business Marathon you’ll know that we’re past the half way mark: Last time we looked at Building Communities and Content so this time we’re looking at...
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Social Business Marathon: Appoint Your Successors
I don’t need a successor, only willing hands to accept the torch for a new generation. Rev. Billy Graham Being the leading light of a project and its main driving force is often one of the only ways...
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Social Business Marathon: Congratulate your Sponsor
“If you are ferocious in battle, be magnanimous in victory.”, Col. Tim Collins Colonel Tim Collins famously rallied his troops at the start of the second Iraq war with a speech intended to set the...
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How Bosch Use Social Collaboration to Improve Communication
Here’s a useful little video a colleague shared with me. It’s a great demonstration of how a common business communication issue is solved using a social collaboration environment, and it’s used every...
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Enabling the Install menu in IBM Notes 9 on a Mac
I have the need from time to time to install sidebar widgets and other plugins in to my IBM Notes installation. One thing which is not enabled by default in Notes is the Install menu: The common way...
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Social Business Success – in 18 slides
Ok, so I can’t guarantee that in 18 slides I could give you all the advice about implementing social business solutions that would guarantee success. However, my presentation below aims to give the...
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Growing social business from the inbox out
Today’s social tools for communication can make collaboration easier, and give you the ability to quickly find information in the right context. So how do organizations get their workforce to adopt new...
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The Role of Social Collaboration in Knowledge & Document Management
In my career so far, I have come across a lot of confusion about the terms Knowledge Management, Document Management and now Social Collaboration. Of these the latter is of course the newest, but the...
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Social New Year’s Resolutions…
Abraham Maslow, source: http://en.wikipedia.org/wiki/File:Abraham_Maslow.jpg Happy New Year to you. Thanks for stopping by my blog again. 2014 will be a busy time for the blog, so if you like what...
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Expertise Location and Knowledge Sharing Drive Better Outcomes Through Social...
In the last article in my series about the role of social collaboration in knowledge and document management, I set the scene for positioning social as the glue which brings the tacit knowledge we...
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BP403 – Driving Business Opportunity with Social Business Patterns
At IBM Connect 2014, Scott Smith & I presented at Business Partner development day how to generate business opportunities with the Social Business Patterns. Here is the deck via Slideshare Filed...
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The Really Simple Guide to Social Business Adoption
Five slides show you how you can transform your organization… Filed under: Adoption, Menu 2
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Experton put IBM as the leader in Social Business in 8 out of 9 Quadrants
With a compound annual growth rate (CAGR) of 50% by 2016, the market for social business for communication & collaboration (SB4CC) even outpaces cloud computing as IT and business driver....
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How to remain compliant while becoming a social business
One of the best things about working for the market leader in social business is that you get to work with some very smart people. My colleague in the SWAT team, George Brichacek, has prepared this...
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How to move from Email to Social without moving at all
At work virtually all of us work with email. At present it is the default and defacto method of communication. We probably also all recognize its shortcomings when it comes to working together with...
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Don’t expect to be social with your (closest) colleagues
You might think you’ve read that headline wrongly. Surely the whole point of social business collaboration is to be social with your colleagues? Yes, it is, but it depends on how close they are and...
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Socializing Microsoft with IBM Connections
The title of this post is one which I borrowed from my colleague and friend, Omar Davison, who has (with some assistance from his colleagues) put together a very compelling and direct little video on...
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Start small to build success with Social Business
If you are a regular reader of my blog, or even my book, you will know that I recommend an iterative approach to rolling out a social business project. By picking one area of your business and fully...
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Embracing Corporate Communications with IBM Connections
Or how to avoid one of your employees writing a song about your company… One of the first uses many people consider for a social platform is corporate communications. I mean the kind of top-down...
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Social Connections VII in Stockholm
The worlds finest social collaboration conference comes to Stockholm on 13-14 November It’s time for Stockholm, Sweden to be the centre of the social collaboration universe with the seventh Social...
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The Collaborative Commuters
“Being Social” is not a thing. It’s not something a business would want to do. In the same way as a business doesn’t have feelings, it doesn’t need to be social. It’s there to deliver something to...
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